Kirk R. Bunting

Kenmore, WA  98028

 Technical Qualifications

Hardware: Dell, HP, IBM, Sony servers and desktop components, printers, networking components, switches, routers, wireless WAPs, Smartphones & devices, cabling, desktop/laptop/tablets/PDAs

Software:  Win7/8, Microsoft Office 2010, Visual Studio 2010, Visio, MS Project Management, PowerShell, VBA scripting, 
Active Directory, HP Openview, MS Management Console, Salesforce, antivirus, migration, reimaging software
Support Data Center Tech • Tier II Support  • MCSE MCSA ITIL Network+ A+ CNA 

Work Environments: SOHO, Data Centers, Factories, Flight lines, Hazardous, mobile, elevated &subterranean, Bonded & insured

Skills: WinXP/Vista/7/8 Linux, Android,  iOS, Blackberry enterprise server, device configuration and backup, iphone 3/4/5, Wireless security, browers IE7-10, Firefox, Chrome, Safari,  Networking IPv4&6, Lan/Wan, VPN, Remote Desktop, Dameware, Citrix Win/Metaframe, Sharepoint, MapPoint, Mortgage and Banking Systems, Google +, Office 365, Google Docs, Dropbox, online faxing, Kindle, Nook, Acer, Backup/Restore to local/network/Cloud

ATT(IBM/Artech)               Helpdesk Tech         Bothell, WA 6/14-present

Deskside support - Work Order/Ticket processing - PC Wipe/Reimage/Update - IMAC Images/Apps & Lease Rolls - Clonezilla Window7 - Back fill & cover

Quest Diagnostics (Unisys/Randstad)    Helpdesk Tech      Win7 migSeattle, WA    3/14-4/14

Honeywell (Dell/Apex)Helpdesk/Desktop Support Tech Redmond, WA     9/13 – 11/13

WinXP migration to Win7 – backup/reimage/restore build environments (MS VS, Cygwin, HON apps)

Install apps (Office, McAfee Endpoint Encryption, CadCam, Oracle, device drivers)

Sabbatical  Travel (US, IT, AU) Study Win8 Ubuntu, Android, iOS, IPv6      Volunteer          5/12 – 8/13
 

Boeing (Dell/PFItech)Shipside Support Tech                                      Everett, WA          7/10 – 4/12

Configure and maintain network & wireless devices using remote management

Disconnect, move and re-connect Cisco switches and wireless devices during 787 moves involving dual mode fiber, cabling and wireless under/around 4 planes by shift change

Monitor infrastructure with apps, utilities, device logs and VB scripting and report to distribution list

Assist in getting wireless tablets online by verify/fix certificates, roaming user profiles in Active Directory and credentialed accounts both onsite and remote

Upgrade WinXP to Win7 and/or image, migrate PCs and tablets and test/verify functionality

Rack, wire, lock, and test tablet towers

Respond to NOC alarms/calls, Remedy/ESMS tickets in multi-queues third shift solo

Waste Management (Dell/TEKsystems)Support Tech      Oak Harbor, WA   4/10 - 5/10

Tech - XPSP3 migration of 150 desktop and 20 laptops follow script and audit

Verizon(TEKsystems)Support Tech    western WA state 1/10 – 3/10

Drive Tester – Scan and collect CDMA/EVDO and 700MHz by zipcode prep 4G

Using multiple antennas and laptops – collect and post process data for LTE

Motorola(TEKsystems)Support Tech    Seattle, WA         9/09 – 12/09

Drive Tester - Motorola - Utilizing subjective and data collection/post processing

Test 700MHz – Collected RSSI and Long/Lat data via scanner and laptop

Verified Emergency frequency application for MetroKC

Test reception 1/3 mile using terrestrial coordinates and repeater in structures, tunnels and garages.

TEKsystems Various contracts  Support Tech     Seattle, WA          2/09 – 8/09

DirectTV/Yakima – audit video/satellite equipment; supervise 3       Skychefs – XP mig
VMware/East Wenatchee – datacenter equipment deployment into racks Health Analytics – XP mig

Rackable Systems IncSr Field Service Tech Fremont, CA            12/06 – 1/09

Data center deployment - large scale fully populated racks involving site survey, shipping/receiving, power/data connections, switches, serial concentrators, network protocols and testing   

Manage and train contract help: retrofit/migration/upgrade projects ensuring compliance and completion within goals & budget  (CPU, HDD, memory, NICs, fans, chassis, mother and daughter boards…)

Maintained customer contacts with timing calls/emails/visits (Salesforce)

Trained in Linux/VMWare client to assist with upgrades and diagnostics

Test programs and results on various server component to assist engineering (failing components)

Travel throughout US, Canada and Europe

Work with redundant DC power (component, rack and exterior), monitoring and fix/replace while hot

Microsoft/(Excell Data)Software Test EngineerRedmond, WA      5/04 – 9/06

Certify and brand Financial Institutions (FI) and solution providers in OFX (XML) protocol for MS Money

Managed partnerships with FI’s marketing material - publish logo’s, bylines, mission statements

Test alpha/beta Money and SME on unique application - mutual funds and investment clubs

Responded/answered FI questions on shared email and phone

Handle 60% increase of credential processing by implementing tracking software and procedures to ensure timely activation and propagation

Versed in Product Studio, Pub Wiz, SQL Analyzer, Visual Source Safe and other Microsoft products to file/repro bugs and publish files to live production servers

Merck/Rosetta (Kelly Technical)        Data Center Tech Seattle, WA 1/04 – 5/04

Technical Support during data center move of 28 racks/100+ servers with 250 TB. 

Documented rack and server configuration using Visio, Access and visual templates 

Resolved software errors by implementing work around and procedures to achieve specified goals

Washington Mutual BankCommand Center Agent - Mortgage ApplicationsSeattle, WA 9/03 – 12/03

OS/2 in Windows running proprietary communication and customer software

Achieved highest availability of team and 2nd on call volume

Streamlined ticket system to improve speed and accuracy while adding to knowledge database

AT&T Wireless (APEX Systems)      Helpdesk Support RepBothell, WA 10/02 – 8/03

Resolution agent for 90,000 sales representatives in a multi-vendor network providing account, machine and profile resets. 

Remedy ticket system used with 98% first time resolution.

Identified/escalated corporate outage to multi-divisional organization.

Troubleshoot and resolve calls for over 70 applications.

Trained new agents while maintaining high level of call volume and follow up.

ABN AMRO/Standard Federal Bank    Network Engineer Ann Arbor, MI     3/97 – 5/02

NT Network Admin supporting Windows, IBM and Unix web mortgage applications

Managed 600+ PC upgrades to NT 4 & 2000 while diagnosing networking and application trouble calls to a Help Desk providing 7x24 coverage

Responsible for 100+ remote laptop users requiring phone remote access and semi-annual upgrades of software and operating systems

Increased mortgage origination databases 600% for direct sale department and implemented time and cost saving features to improve closing rate on MortgageWare and Trakker

Identified NT Viruses, their sources and inoculation

Setup secondary site, housing 160+ people, data room, 5 servers and backup

Developed application packages using SMS & Net install for ease and consistent installs.

Collaborated with multiple sites to implement directives from parent

Maintained Mortgage Database to maximize retention through Crystal Reports and queries

EDUCATION

    Franklin College, Franklin, INBachelor of Arts Major: Math – Economics